Wanted: Closers


Many consultants do great work. They are technically competent, thorough in their examinations and clear in their explanations. When they find deviations from project specifications, they (correctly) document the issue and then issue a report calling for corrective action. Then another. And another. After all, what better way to show the results of your scrutiny than in black and white?

Can Your Consultant Close Like JJ?

However, once a report has been issued it’s the contractor who assumes the responsibility for corrective action. Most of the time, these items get closed. How often? Nobody knows for sure. One of the dirty little secrets of construction is that nobody’s keeping score. Which means there could be dozens of unverified corrective action items by the time a project closes.

Maybe consultants should get paid on their close rate.


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